Table of Content
Although we saw that satisfaction surveys were freely available in a communal area of the home, we were told that nobody ever completed or returned one. People living at the home and their family and friends preferred to speak with staff on an ad hoc basis in order to express their views or opinions. People told us that they were pleased with the level of care that was being delivered to them and that their needs were being well met.
We asked people about their (or their loved one’s) experiences of living at the home. The people we spoke with were not really sure whether they had seen a copy of the home’s complaint procedure but were completely unconcerned about this. However people spoken with did know who they would complain to if they were unhappy. I am always being asked if everything is alright and I always say yes because it is”. We saw people were offered a variety of foods and people told us they liked the meals at Conifers Care Home.
Location and contact details
One person commented, “It’s like being in a luxury hotel here, it’s all very nice and there are lots of laughs with the staff”. A relative said, “They look after residents well and always make people feel comfortable”. We found individual risk assessments were carried out and care plans were developed to document the measures required to reduce risk. Staff were knowledgeable of the measures in place and we observed these were followed these to ensure peoples’ safety was maintained. Staff told us that they were clear about their role and responsibility and that they felt very well supported by the management team. Staff confirmed that good supervision arrangements were in place, that they had their say that helped influence change.
We observed staff interacting with people in a very supportive and respectful manner. One relative told us, “It’s like home from home here for my grandfather. In the main people’s preferences, interests and individual needs had been recorded along with the actions required to ensure these were met. This helped to make sure that people were provided with an individualised service that met their specific requirements. This meant that staff may not have been fully informed of the preferences of each person.
Services we don’t give a rating
There was a culture of promoting dignity and respect towards people. People who lived at the home told us staff treated them as individuals and delivered personalised care that was centred on them as an individual. We only received positive comments about the quality of meals provided.
We saw that people were treated with respect and dignity by the staff team. People told us that they felt safe and secure living at the home. People were cared for in an environment that was safe, clean and hygienic. Equipment in the home had been well maintained and serviced.
Caring
Staff wore protective clothing such as gloves and aprons when needed. We found supplies were available for staff to use when required, such as hand gels. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 22 May 2018. In claiming this listing, you are confirming that this service belongs to you and you agree to only upload true and accurate information.
However, a paid subscription allows more information to be added and as a result a higher profile score. The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon. Staff were appropriately trained and supervised in order to enable them to provide care to people they were supporting.
Staffing
Most relevant information was included, including the named person to address a complaint to and the timescale for a response. We did notice that there was some out of date information included, but we were told that the document would be immediately reviewed and amended. This would ensure that all current and up to date information was incorporated in the procedure.
We found equipment had been serviced and maintained as required. Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. Care records showed they were reviewed and any changes had been recorded. We found there were sufficient numbers of staff during our inspection visit.
If this is your business, you can claim it and manage the information shown to care seekers. Set up an account and claim your listing, to update your company name, address, telephone number and service information. The visitors we spoke with confirmed that that were able to see people in private and at a time of their choice. The relatives we spoke with also said that they had good communication with the staff team and were always informed of any changes or concerns. Policies and procedures were in place to make sure that unsafe practices were identified and that people were protected.
Some of the rooms have en-suite facilities and there are a number of bathrooms and toilets on each floor. It offers diagnostic and screening procedures, provides care for physical disabilities, sensory impairments and treatment of disease, disorder or injury. Primrose Bank Care Home 153 Breck Road, Poulton Le Fylde, FY6 7HJ ★★☆☆ Primrose Bank Care Home is a large care residence situated in Poulton Le Fylde, with a capacity of 45. The care home houses adults over 65 The Care Quality Commission has monitored the care home for more than seven years. In the last report by the CQC from March 2018, the care home received...
In the entrance hallway, the home had a Statement of Purpose and Service User Guide and previous inspection reports, providing details of the services available. This information should help people make an informed choice about moving into The Conifers. The home is registered to provide personal care and accommodation for up to 15 residents. Care is provided on a 24 hour basis, including waking watch support throughout the night.
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